Shipping Policy

At Shubz Art Studio, every piece is handcrafted with care and prepared individually before it begins its journey to you.

Processing & Production Time

• Ready-to-ship artwork: Typically dispatched within 2–5 business days.
• Made-to-order artwork: Please allow up to 4 weeks for production, unless a different timeframe is stated on the product page.
• Commissioned or personalized pieces: Production time will be confirmed with you before your order is finalized.

Production time is separate from shipping time.

Shipping Across Canada

We currently ship orders to Canadian addresses.

Shipping rates are calculated at checkout based on the destination, package size, weight, and shipping method selected.

Available shipping options and costs will be displayed during checkout before you complete your purchase.

Delivery Times

Estimated delivery times vary depending on your location, shipping method, and carrier.

As a general guideline:

Canada: 2–7 business days after the order has been dispatched.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, remote-area delivery, holidays, or other circumstances beyond our control.

Please remember that the estimated delivery time begins after your artwork has completed its production time and has been shipped.

Packaging

Ceramic and other delicate artworks are carefully inspected and securely packaged using appropriate protective materials before shipment.

We take particular care with our handcrafted pieces because each artwork is unique and cannot simply be replaced with another identical piece.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when tracking is available for the selected shipping method.

Please allow some time for the carrier's tracking information to become active after the package has been picked up.

Damaged Shipments

We carefully package every order, but damage can occasionally occur during transit.

If your order arrives damaged, please contact us at shubzartstudio@gmail.com within 48 hours of delivery and provide:

• Your order number
• Clear photographs of the artwork
• Clear photographs of the packaging
• A photograph of the shipping label

Please keep the original packaging and damaged materials until the matter has been reviewed, as they may be required for a shipping claim.

We will review the situation and work with you on an appropriate resolution in accordance with our Returns & Exchanges Policy and applicable consumer protection laws.

Delayed or Lost Shipments

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's service and circumstances.

If your tracking information shows an unusual delay or indicates that your package may be lost, please contact us. We will assist you in contacting the carrier and determining the next steps.

Address Accuracy

Please carefully review your shipping address before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

If you notice an address error after placing your order, please contact us as soon as possible at shubzartstudio@gmail.com. We will do our best to make corrections before the order is shipped, but we cannot guarantee that an address can be changed once the package has entered the shipping process.

Shipping Questions

If you have any questions about shipping, production time, or your order, please contact:

Shubz Art Studio
Email: shubzartstudio@gmail.com

We are a small independent art studio, and we sincerely appreciate your patience and support of handcrafted art and small businesses.